Last updated: 30/03/2026
About us
Drain (“we”), with its registered office at 3 The Quadrant, Warwick Rd, Coventry CV1 2DY, United Kingdom.
Email: muita@drena.com | Telephone: +44 7366 822442.
2. What we sell
We sell digital tickets (PDF/QR code sent by email) on behalf of third-party organisers (“Organiser”). Drena acts as box office/marketplace, and is not responsible for the production or realization of the event.
3. Delivery of the ticket
The delivery is digital and it usually occurs immediately following payment confirmation. If you do not receive the email, please check your spam/junk folder. Should you experience any difficulty, please contact us.
4. Age and identification
Over 18s only. The presentation of Valid ID may be required upon entry. Failure to comply implies refusal of access without a refund.
5. Transfer/resale
A resale and a change of ownership of the ticket are not allowed. Tickets obtained through unauthorised channels may be invalid.
6. Free cancellation (14 days) and exceptions
Although in certain online purchases there is a right of cancellation, tickets for events with a specific date/time are exempt leisure services; therefore, we do not accept returns for change of mind. For digital content/services started immediately, the customer may lose the right when they consent to immediate execution and acknowledge this loss.
7. Non-refundable policy
- We do not offer refunds due to a change of plans, personal delays, inability to attend, an error in selecting the event/date or similar reasons.
- Service/commission fees are non-refundable under any circumstances.
8. Cancelled or postponed events
Cancelled: we will be able to make available partial refund price and conditions to be confirmed with the OrganiserYou will receive an email with deadlines and procedure.
Postponed/changed: the ticket remains valid for the new date; refunds, where applicable, follow the Organiser's guidelines.
9. Technical issues with the ticket
If the QR code does not work or there is a clear issuing error, please contact us before the event. We will issue a new ticket or, if that is not possible, we will find a suitable solution.
10. Security, access and conduct
Entry may be refused without a refund in situations of: failure to prove age, state of intoxication, abusive behaviour, possession of prohibited items, or non-compliance with venue rules.
Support
Support: muita@drena.com — answer within 2 working days (08:00–18:00).