{"id":4482,"date":"2026-03-31T08:38:54","date_gmt":"2026-03-31T08:38:54","guid":{"rendered":"https:\/\/drena.org\/?page_id=4482"},"modified":"2026-03-31T09:45:21","modified_gmt":"2026-03-31T09:45:21","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/drena.org\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last updated: 30\/03\/2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Acceptance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms govern the purchase of <strong>digital tickets<\/strong> on the platform <strong>Drain<\/strong>. By completing the purchase, you declare that you have read and accept these Terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Role of the Drain and Organiser<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To Drena <strong>sells tickets on behalf of third parties<\/strong>. O <strong>Organiser<\/strong> is solely responsible for the content, production, and execution of the event (schedule, line-up, access rules, security, changes, and cancellations).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Purchasing and delivery process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prices, the <strong>coin<\/strong> and taxes shown at checkout may <strong>depending on the event's location<\/strong> and of the customer. After payment via <strong>WooPayments\/Stripe<\/strong>, we will send the ticket <strong>by email (PDF\/QR code)<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Minimum age and identification<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>18+<\/strong>. The input may require <strong>Valid ID<\/strong>. Non-compliance implies <strong>refusal of access without a refund<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Ownership, use and resale<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets <strong>personal and non-transferable<\/strong> \u2014 resale is prohibited.<\/li>\n\n\n\n<li>Store the QR code securely. If it is copied and used by third parties before you, we may not be able to readmit the holder.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cancellations, postponements and refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No returns for change of mind<\/strong>. In case of <strong>cancellation<\/strong> Once the event has taken place, we will be able to <strong>partial refund<\/strong> in accordance with the Organiser's instructions; <strong>service charges<\/strong> are non-refundable. In <strong>postponements\/amendments<\/strong>, the ticket remains valid for the new date; alternatives are at the Organiser\u2019s discretion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Conduct and safety rules<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Access may be denied for security reasons, breach of venue rules, abusive behaviour or inability to prove age, with no right to a refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Payments, fraud and chargebacks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Payments processed by <strong>WooPayments\/Stripe<\/strong>. We reserve the right to <strong>cancel<\/strong> suspicious fraudulent transactions and <strong>block<\/strong> Bills. <strong>Chargebacks<\/strong> unfounded ones may result in suspension of access.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Limitation of liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To the maximum extent permitted by law, Drena shall not be liable for (a) event cancellations\/changes; (b) indirect costs (travel, accommodation); (c) loss of enjoyment of the event for personal reasons. Nothing limits mandatory statutory consumer rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Governing law and jurisdiction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms are governed by <strong>law of England and Wales<\/strong>. To <strong>consumers in the EU\/EEA<\/strong>, the following still apply <strong>mandatory consumer protection rules<\/strong> of the respective country; these Terms do not restrict them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contacts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:muita@drena.com\">muita@drena.com<\/a> | <a href=\"tel:+447366822442\">+44 7366 822442<\/a> 3 The Quadrant, Warwick Rd, Coventry CV1 2DY, United Kingdom<\/p>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-89e58d7b-5898-4d86-8954-ee8aa31dd9f3\" href=\"https:\/\/drena.org\/wp-content\/uploads\/2026\/03\/2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Terms and Conditions<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>\u00daltima atualiza\u00e7\u00e3o: 30\/03\/2026 1. Aceita\u00e7\u00e3o Estes Termos regem a compra de bilhetes digitais na plataforma Drena. Ao concluir a compra, declara que leu e aceita estes Termos. 2. Papel da Drena e do Organizador A Drena vende bilhetes em nome de terceiros. O Organizador \u00e9 o \u00fanico respons\u00e1vel por conte\u00fado, produ\u00e7\u00e3o e execu\u00e7\u00e3o do evento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/pages\/4482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/comments?post=4482"}],"version-history":[{"count":4,"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/pages\/4482\/revisions"}],"predecessor-version":[{"id":4498,"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/pages\/4482\/revisions\/4498"}],"wp:attachment":[{"href":"https:\/\/drena.org\/en\/wp-json\/wp\/v2\/media?parent=4482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}